[COMPANY NAME], operator of the website [website address], delivers throughout Brazil. Below you will find all the information about how our shipping works.
Once payment is confirmed, the order is sent for picking and dispatch. The standard processing time is up to 2 (two) business days. During promotional campaigns or periods of high demand, this time may be extended, and this will be communicated at the time of purchase.
The delivery time only starts counting after payment is confirmed:
Credit card: confirmation usually occurs within a few minutes of approval by the card issuer.
Pix: confirmation is immediate after the transfer.
Boleto bancário (bank slip): clearing may take up to 3 (three) business days after payment.
The shipping cost is calculated automatically at the time of purchase, based on the destination CEP (postal code) and the weight and dimensions of the products. The cost and the estimated delivery time are shown before the order is completed.
From time to time, we offer special shipping conditions, such as free shipping to all of Brazil or on purchases above a certain amount. These conditions are valid only during the current campaign period and are prominently displayed on the website.
We work with Correios and partner carriers to ensure the best coverage and the best value for delivery throughout Brazil. The shipping method available for your address will be shown at checkout.
Options may vary according to the destination region and include:
Correios (PAC, SEDEX);
Partner carriers.
The delivery time is provided at the time of purchase and starts counting once the order has been dispatched. Delivery times are estimated by the carriers and by Correios and may vary according to the destination region.
We are not responsible for delays caused by external factors, such as:
Strikes or work stoppages at Correios or the carriers;
Adverse weather conditions;
Logistics problems beyond our control;
Incorrect or incomplete address information provided by the customer.
After dispatch, you will receive the tracking code by email so you can follow the delivery of your order. Tracking may take up to 24 hours to be updated in the carrier's or Correios' system.
The customer is responsible for providing a correct and complete delivery address at the time of purchase. If the order is returned due to an incorrect or incomplete address, or because no recipient was present after delivery attempts, a new shipping fee may be charged for reshipment.
After payment is confirmed, address changes will only be possible if the order has not yet been dispatched. Contact our Customer Service as soon as possible if you need to correct your address.
Upon receipt, check the condition of the packaging and the product. If you notice any damage or tampering, refuse the delivery and contact our Customer Service immediately.
If you discover the problem after accepting the delivery, let us know within 1 (one) business day, preferably with photos. The conditions for exchanges and returns are described in our Exchange, Return and Refund Policy, available on the website.
We deliver throughout Brazil. Some remote or hard-to-reach locations may have different delivery times and higher shipping costs, according to the rates of Correios or our partner carriers.
If you have any questions about shipping, shipping costs or delivery times, please contact our Customer Service.
